Get the insight you need to navigate in uncharted waters.
INVITE STRATEGY & RESOURCES
TO SPEAK AT YOUR NEXT EVENT
Matt Lynch and other members of the Strategy & Resources team are frequent presenters at industry conferences and company events. With experience as a CEO, CFO and board member, Mr. Lynch is called upon to help executive teams and elite advisor groups understand what matters most in the financial services industry. Mr. Lynch is available for speaking invitations to bring his expertise and insights to your board meeting, conference or executive retreat.
Lynch takes audiences through the biggest trends in the industry, analyzing their importance to competitors, consumers and regulators and shares some surprises.
Trends That Matter in the Financial Services Industry – Discerning the “Interesting and Irrelevant” from the “Important and Disruptive”
The Service Value Equation – How Leadership and Value Intertwine
Why Firms Pay for Unneeded Services – Dissecting the Vendor Services Maze
Successful Transitions: Getting It Right – Developing a Strategy for the Future
The Five Myths of Customer Dissatisfaction – Understanding what really drives frustration, and ultimately satisfaction of your customers.
Six Things Good Back Office and Contact Center Leaders Do Wrong – Common mistakes and misunderstandings that result in poor service, and inefficient operations.